Shipping & returns

Shipping

Orders are packed and shipped within 1–2 business days. US delivery typically takes 3–6 business days after it ships. You'll get a confirmation email from Stripe when you order, and tracking as soon as the package is scanned.

Shipping is shown on the Stripe checkout page before you pay — nothing is added afterward. Everything goes by USPS Ground Advantage with tracking.

We only ship within the United States right now

Checkout won't accept an address outside the US. That's deliberate rather than an oversight — international postage on a $15 pair of socks usually costs more than the socks. If you're abroad and want a pair anyway, message us and we'll quote you honestly.

Returns

Unworn socks in their original band can go back within 30 days of delivery for a refund.

• Message us first so we can tell you where to send them.
• Return shipping is yours unless the pair is faulty or we sent the wrong thing.
• Refunds go back to the original card, usually within 5 business days of the package arriving.

Worn socks can't be returned. That's a hygiene rule, not a technicality — it's the same everywhere socks are sold.

If something's wrong with them

A knitting fault, a hole, the wrong colorway in the box — tell us and send a photo. We'll replace the pair or refund you, and we won't ask you to post the faulty one back.

Lost or damaged in transit

If tracking stalls for more than a week, or the package turns up damaged, get in touch. We'll chase the carrier or send a replacement.

Canceling an order

If your order hasn't shipped yet, message us and we'll cancel and refund it. Once it's shipped, it falls under the returns policy above.